Sep 18, 2017

Apply to become a Paid Hotline Specialist with Community Crisis Services!

Paid Hotline Specialists 
Community Crisis Services
24 Hour Hotline Services
$11-$13 per hour

Description:
The Community Crisis Services Inc. is seeking paid hotline specialists for their overnight team. Crisis hotline work can be quite taxing, but is incredibly rewarding. Hotline specialists frequently take calls back to back, and many of these calls are with callers in significant emotional distress. You will take calls that frustrate or even upset you, but your warmth, empathy, and patience will be key to making callers feel supported and—if they are having thoughts of suicide—able to stay safe for now. On your shifts you will be part of a supportive team, and will have access around the clock to an on-call supervisor who can provide guidance in difficult hotline situations.

Responsibilities:
-Field a wealth of calls from different crisis hotlines including the National Suicide Prevention Lifeline and the Trevor Project, which serves LGBTQ Youth experiencing suicidal thoughts
-Assess service needs by applying active listening skills;
-Utilize agency resources to match callers with needed services and information – make appropriate referrals;
-Recognize and respond appropriately to persons in crisis – including callers with thoughts of suicide;
-Document call reports with an eye to detail and accuracy of information entry – utilizing a computer entry system to record each contact with clients.

Qualifications:
-Empathy, patience, and resilience
-Prior hotline and human service is extremely helpful but not required
-Excellent communication skills
-Computer Literacy
-Reliable Transportation
-ASIST certification preferred but not required

How To Apply:
Please email cover letter and resume to Deputy Director, Melanie Arroyo at melaniea@ccsimd.org to schedule an interview.

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